Achieving Excellence
We've helped more than 16,000 customer facing people from some of the worlds most recognisable brands achieve excellence in personal presentation.
Case Studies
Client Testimonials
“We selected Prep People because we wanted to ensure our people acquired the grooming competencies and aptitudes necessary to present themselves in a way which reflected our brand message of customer service excellence.” Julie Lamberg-Burnett, Manager Service Standards – Inflight
I had the pleasure of working with Laurel Brown from Prep People during my time at both Gucci and Nespresso, where we worked together on national programs designed to elevate brand presentation, customer experience and team engagement across Australia. At Gucci, Laurel partnered with us through the development of a new Grooming Policy and Presentation Standards. She led a national roadshow of workshops, engaging retail teams and managers through hands-on, tailored training. Additionally, I engaged Laurel at Nespresso to deliver a National Grooming Program and Online Training aligned with the launch of our new uniforms. Laurel and her team developed a sleek, modern grooming framework that complemented Nespresso’s aesthetic. In both collaborations, Laurel demonstrated exceptional professionalism, creativity and strategic understanding of how presentation impacts brand and culture. She is engaging, practical, and always focused on delivering lasting results. I would highly recommend Laurel Brown and Prep People to any organisation looking to elevate brand standards, empower customer-facing teams, and align appearance with a premium customer experience. Nicole Cantero, HR Business Partner & Training Manager, Nespresso Australia NZ, and Human Resources Manager, Gucci Australia.
“We would recommend Prep People to any organisation that not only wants its personnel to understand the connection between the organisation’s brand and the appearance of people who represent it, but also needs its people to acquire the skills and motivation necessary to carry this out.” Elegy Ruddick, Assistant HR Director, Hilton Hotel – Sydney.
“The Westin Hotel brand stands for exceptional customer service and exceptional customer service requires ongoing commitment to detail. The grooming seminars were undertaken by us in recognition that how well our people are groomed not only directly impacts upon the customer perception but also has the power to affect the attitude of our people in performing their respective duties. The training sessions were effective because they not only informed our people of the required standards [for grooming], but also reminded our people that we are all brand stewards.” “We found that her techniques for grooming, tips and recommendations were specifically suited to our needs, extremely well delivered so that we were able to comprehend and digest the information easily, and the feedback from participants was very positive indeed. The result was a more motivated team who now takes more care in their presentation. Thank you Laurel for a most beneficial series of training sessions.” Kathy Webb, H.R Director, The Westin Sydney
“The services have been exceptionally well received by all participants. Prep People have exceeded our expectations in all respects.” John Mills, Qantas Training Manager
Laurel understands the constantly evolving creative trends in this business and can communicate them simply and effectively. Dior would recommend Laurel to any business wishing to be at the forefront of design.” Belinda Bessant, Training Manager, Dior.
“Laurel is a gifted facilitator who is highly skilled at communicating complicated skills in a way that enables people to try them for themselves. We have a team with a mixed bag of make-up expertise and she ensured that everyone walked away with more skills and greater confidence." Charlotte Turner, National Training Manager, Trimex.
"In 2013 Qantas embarked upon the considerable task of producing a new uniform for our combined customer experience team. In September 2013 we enlisted Prep People to help us communicate the new “look” to our people (More than 8,000 customer facing staff). Prep People were a natural choice - they helped us communicate our last uniform back in 2004, and continue to work closely with us delivering training in image and presentation to our cabin crew as part of their induction training – they know our brand. The Uniform project was an overwhelming success and Prep People were a vital part in helping make the change for Qantas. Laurels experience, attention to detail, genuine style of delivery and solutions based approach made her an indispensible member of the team. We always knew our needs were number one priority for Prep People and we would not hesitate to recommend them to any company seeking help with appearance." Katya Noble – Head of Uniform project 2013
We engaged Laurel because of their exceptional technical skills, broad industry experience, and strong communication skills. They have the skill of being able to communicate complex ideas simply and effectively”. I would recommend Laurel to any brand needing in-depth technical make-up skills, and product experience combined with effective hands-on training.” Justin Fullerton, G.M. Benefit Cosmetics, Make Up For Ever Oceania, LVMH
"This was an extremely successful collaboration, Laurel ensured success of our strategy, and we couldn’t have executed it without her expertise and capabilities." Barbara, Marketing director Coty Australia
Client Testimonials
“We selected Prep People because we wanted to ensure our people acquired the grooming competencies and aptitudes necessary to present themselves in a way which reflected our brand message of customer service excellence.” Julie Lamberg-Burnett, Manager Service Standards – Inflight
I had the pleasure of working with Laurel Brown from Prep People during my time at both Gucci and Nespresso, where we worked together on national programs designed to elevate brand presentation, customer experience and team engagement across Australia. At Gucci, Laurel partnered with us through the development of a new Grooming Policy and Presentation Standards. She led a national roadshow of workshops, engaging retail teams and managers through hands-on, tailored training. Additionally, I engaged Laurel at Nespresso to deliver a National Grooming Program and Online Training aligned with the launch of our new uniforms. Laurel and her team developed a sleek, modern grooming framework that complemented Nespresso’s aesthetic. In both collaborations, Laurel demonstrated exceptional professionalism, creativity and strategic understanding of how presentation impacts brand and culture. She is engaging, practical, and always focused on delivering lasting results. I would highly recommend Laurel Brown and Prep People to any organisation looking to elevate brand standards, empower customer-facing teams, and align appearance with a premium customer experience. Nicole Cantero, HR Business Partner & Training Manager, Nespresso Australia NZ, and Human Resources Manager, Gucci Australia.
“The Westin Hotel brand stands for exceptional customer service and exceptional customer service requires ongoing commitment to detail. The grooming seminars were undertaken by us in recognition that how well our people are groomed not only directly impacts upon the customer perception but also has the power to affect the attitude of our people in performing their respective duties. The training sessions were effective because they not only informed our people of the required standards [for grooming], but also reminded our people that we are all brand stewards.” “We found that her techniques for grooming, tips and recommendations were specifically suited to our needs, extremely well delivered so that we were able to comprehend and digest the information easily, and the feedback from participants was very positive indeed. The result was a more motivated team who now takes more care in their presentation. Thank you Laurel for a most beneficial series of training sessions.” Kathy Webb, H.R Director, The Westin Sydney
“We would recommend Prep People to any organisation that not only wants its personnel to understand the connection between the organisation’s brand and the appearance of people who represent it, but also needs its people to acquire the skills and motivation necessary to carry this out.” Elegy Ruddick, Assistant HR Director, Hilton Hotel – Sydney.
“The services have been exceptionally well received by all participants. Prep People have exceeded our expectations in all respects.” John Mills, Qantas Training Manager
Laurel understands the constantly evolving creative trends in this business and can communicate them simply and effectively. Dior would recommend Laurel to any business wishing to be at the forefront of design.” Belinda Bessant, Training Manager, Dior.
“Laurel is a gifted facilitator who is highly skilled at communicating complicated skills in a way that enables people to try them for themselves. We have a team with a mixed bag of make-up expertise and she ensured that everyone walked away with more skills and greater confidence." Charlotte Turner, National Training Manager, Trimex.
"In 2013 Qantas embarked upon the considerable task of producing a new uniform for our combined customer experience team. In September 2013 we enlisted Prep People to help us communicate the new “look” to our people (More than 8,000 customer facing staff). Prep People were a natural choice - they helped us communicate our last uniform back in 2004, and continue to work closely with us delivering training in image and presentation to our cabin crew as part of their induction training – they know our brand. The Uniform project was an overwhelming success and Prep People were a vital part in helping make the change for Qantas. Laurels experience, attention to detail, genuine style of delivery and solutions based approach made her an indispensible member of the team. We always knew our needs were number one priority for Prep People and we would not hesitate to recommend them to any company seeking help with appearance. Katya Noble – Head of Uniform project 2013 “ This project was a fantastic opportunity for Qantas to re-focus and raise the bar on Image and Presentation across the Customer experience team. There is always challenge and natural resistance to change, and we worked hard to support and reassure the team through the process, providing individual assistance and solutions as well as equipping the managers with tools to ensure the motivation and excitement was long lasting and that there was 100% compliance from the team.” Laurel Brown, Principal, Prep People
We engaged Laurel because of their exceptional technical skills, broad industry experience, and strong communication skills. They have the skill of being able to communicate complex ideas simply and effectively”. I would recommend Laurel to any brand needing in-depth technical make-up skills, and product experience combined with effective hands-on training.” Justin Fullerton, G.M. Benefit Cosmetics, Make Up For Ever Oceania, LVMH
"This was an extremely successful collaboration, Laurel ensured success of our strategy, and we couldn’t have executed it without her expertise and capabilities." Barbara, Marketing director, Coty Australia
Client Testimonials
“We selected Prep People because we wanted to ensure our people acquired the grooming competencies and aptitudes necessary to present themselves in a way which reflected our brand message of customer service excellence.”
Julie Lamberg-Burnett, Manager Service Standards – Inflight
"I had the pleasure of working with Laurel Brown from Prep People during my time at both Gucci and Nespresso. Laurel demonstrated exceptional professionalism, creativity and strategic understanding of how presentation impacts brand and culture. She is engaging, practical, and always focused on delivering lasting results. I would highly recommend Laurel Brown and Prep People to any organisation looking to elevate brand standards, empower customer-facing teams, and align appearance with a premium customer experience."
Nicole Cantero, HR Business Partner &Training Manager, Nespresso Australia NZ, and Human Resources Manager, Gucci Australia.
“The grooming seminars were undertaken by us in recognition that how well our people are groomed not only directly impacts customer perception but also has the power to affect the attitude of our people in performing their duties. The sessions reminded our team that we are all brand stewards.”
“We found that her techniques for grooming, tips and recommendations were specifically suited to our needs, extremely well delivered, and easily understood. The result was a more motivated team who now takes more care in their presentation.”
Kathy Webb, Westin Hotel – Sydney.
“We would recommend Prep People to any organisation that not only wants its personnel to understand the connection between the organisation’s brand and the appearance of people who represent it, but also needs its people to acquire the skills and motivation necessary to carry this out.”
Elegy Ruddick, Assistant HR Director, Hilton Hotel – Sydney.
“The services have been exceptionally well received by all participants. Prep People have exceeded our expectations in all respects.”
John Mills, Qantas Training Manager
Laurel understands the constantly evolving creative trends in this business and can communicate them simply and effectively.
Dior would recommend Laurel to any business wishing to be at the forefront of design.”
Belinda Bessant, Training Manager, Dior.
“Laurel is a gifted facilitator who is highly skilled at communicating complicated skills in a way that enables people to try them for themselves. We have a team with a mixed bag of make-up expertise and she ensured that everyone walked away with more skills and greater confidence."
Charlotte Turner, National Training Manager, Trimex.
“Prep People were a vital part in helping make the change for Qantas. Laurel’s experience, attention to detail, genuine style of delivery and solutions-based approach made her an indispensable member of the team.”
Katya Noble, Head of Uniform Project, 2013
We engaged Laurel because of their exceptional technical skills, broad industry experience, and strong communication skills. They have the skill of being able to communicate complex ideas simply and effectively”. I would recommend Laurel to any brand needing in-depth technical make-up skills, and product experience combined with effective hands-on training.”
Justin Fullerton, G.M. Benefit Cosmetics, Make Up For Ever Oceania, LVMH